The CPA is like a two sided coin - on the side with the teeth you will find all the things that customers the world round hate and detest and the Act has formally attached penalties to. However, if you were to flip the coin over then on other side you will find the opposite – the ultimate blueprint for customer service which, if implemented successfully, has the potential to add tremendous value to the business. By implementing this you will effectively focus all your staff, including internal support and admin functions, on collaborating to deliver great customer service which is the goal of any normal company.
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Aligned Governance and Service Delivery in Govt
Read more… Read more… Read more… Read more…
Consumer Protection Act Compliance
Read more… Read more… Read more… Read more…
Restore your Greatness
The book by N.J. Melville, the former Ombudsman for Consumer Goods and Services
Read more… Read more… Read more… Read more…
We implement a proven methodology that assists you to identify your Business Greatness Goals - those things that will make a significant impact to your Sales, efficacy and profitability. We then capture the hearts and minds of all your key employees to focus all resources on collaboratively acheiving these and provide the web-based technology to communicate, monitor and report on impact performance.
Get the CPA Madeasy App
We therefore focus on the CPA from a different perspective – how it can benefit your business.
SANS 1393 Standard for the Construction Industry
Business Greatness intervention
The CPA is like a two sided coin - on the side with the teeth you will find all the things that customers the world round hate and detest and the Act has formally attached penalties to. However, if you were to flip the coin over then on other side you will find the opposite – the ultimate blueprint for customer service which, if implemented successfully, has the potential to add tremendous value to the business. By implementing this you will effectively focus all your staff, including internal support and admin functions, on collaborating to deliver great customer service which is the goal of any normal company.
Read more… Read more… Read more… Read more…
Aligned Governance and Service Delivery in Govt
Read more… Read more… Read more… Read more…
Consumer Protection Act Compliance
Read more… Read more… Read more… Read more…
Restore your Greatness
The book by N.J. Melville, the former Ombudsman for Consumer Goods and Services
Read more… Read more… Read more… Read more…
We implement a proven methodology that assists you to identify your Business Greatness Goals - those things that will make a significant impact to your Sales, efficacy and profitability. We then capture the hearts and minds of all your key employees to focus all resources on collaboratively acheiving these and, finally, provide the web-based technology to communicate, monitor and report on impact performance.
Get the CPA Madeasy App
We therefore focus on the CPA from a different perspective – how it can benefit your business.
SANS 1393 Standard for the Construction Industry
Business Greatness intervention