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The CPA is like a two sided coin - on the side with the teeth you will find all the things that customers the world round hate and detest and the Act has formally attached penalties to. However, if you were to flip the coin over then on other side you will find the opposite – the ultimate blueprint for customer service which, if implemented successfully, has the potential to add tremendous value to the business. By implementing this you will effectively focus all your staff, including internal support and admin functions, on collaborating to deliver great customer service which is the goal of any normal company.
We therefore focus on the CPA from a different perspective – how it can benefit your business.
Read more… Read more… Read more… Read more…
The CPA is like a two sided coin - on the side with the teeth you will find all the things that customers the world round hate and detest and the Act has formally attached penalties to. However, if you were to flip the coin over then on other side you will find the opposite – the ultimate blueprint for customer service which, if implemented successfully, has the potential to add tremendous value to the business. By implementing this you will effectively focus all your staff, including internal support and admin functions, on collaborating to deliver great customer service which is the goal of any normal company.
We therefore focus on the CPA from a different perspective – how it can benefit your business.